Return & Refund Policy – Leather Footwear & Leather Goods (Men, Women, Kids)
We want you to be fully satisfied with your purchase. Please read the policy below for returns, exchanges, and refunds:
1. Return Eligibility
- Items must be returned within 7 days of delivery.
- Products must be unused, unworn, and in original condition with tags, packaging, and invoice intact.
- Returns will not be accepted for products that show signs of use, damage, or alteration.
2. Non-Returnable Items
- Customized or made-to-order products.
- Products damaged due to misuse or improper handling.
3. Exchange Policy
- Exchanges are allowed for size or defect issues, subject to stock availability.
- Exchange requests must be raised within 7 days of delivery.
4. Refund Policy
- Refunds are processed only after the returned product passes quality inspection.
- Approved refunds will be initiated within 5–7 business days.
- Shipping charges (if any) are non-refundable.
- Refund will be made to the original payment method.
5. Damaged or Defective Products
- If you receive a damaged or defective item, report it within 48 hours of delivery with clear images.
- After verification, a replacement or full refund will be provided.
6. Return Process
- To initiate a return or exchange, contact customer support at:
- anishaenterprisesagra@gmail.com
- Provide order details, reason for return, and supporting images if applicable.
- Return shipping instructions will be shared after request approval.
7. Shipping Responsibility
- Customers may be required to bear return shipping charges unless the product is defective or incorrect.
8. Cancellation Policy
- Orders can be cancelled before dispatch. Once shipped, cancellation is not possible.
This policy ensures fair usage while maintaining product quality and hygiene standards.